Grab, the leading online-to-offline mobile platform in Southeast Asia officially launched its first driver centre in Kuching to mark its first anniversary in town.
The new Grab Driver Centre will serve as a one-stop support centre to cater to the needs and welfare of current and potential driver-partners.
Ride-hailing services are crucial to Southeast Asia’s infrastructure. Grab has recorded over 109 million mobile downloads and currently serves 235 cities across eight countries in Southeast Asia with millions of driver-partners relying on Grab as a source of income.
In Malaysia, Grab is currently present in more than 30 major cities and towns across every state and federal territory.
“Our driver-partners, be it GrabCar or GrabTaxi drivers play a critical role in helping us serve our users here in Kuching and the neighbouring cities, and we are committed to improve their welfare by ensuring our platform is even more sustainable and rewarding.
“The new Grab Driver Centre here is a testament to that and puts their needs and welfare as our driver-partners at the forefront of our business,” said Grab Malaysia’s Head of Outer Cities, Justin Tiew.
The new Driver Centre represents Grab’s commitment to a better driver-partner experience, providing the necessary training for a seamless journey benefiting both drivers and passengers.
To mark the first anniversary of Grab in Kuching, Grab also held a special luncheon to acknowledge some of their top driver-partners in Kuching. As part of the event,
Grab recognised 30 of their top performing drivers and presented them with a Grab light.
These drivers are selected based on their overall performance, rating and feedback from their passengers.
In addition to recognising their top drivers, over the year, Grab has also organised various initiatives to celebrate their driver-partners such as organising a car-wash programme and a Sesi Berbuka Puasa to celebrate their hard efforts during Ramadan.
Moving forward, Grab together with Petronas will also be setting up Grab Driver Pit Stops in select locations around Kuching for drivers to recharge themselves in between rides and work with the Employee Provision Fund to set up counters for drivers to register themselves.
Adding to the fanfare, Grab is also offering an exclusive promo code for passengers to enjoy. Passengers only need to key in GRABTURNS1 to enjoy RM5 off 2 rides. Promo code is valid only on October 30th for rides paid via GrabPay (card or GrabPay Credits) in conjunction with Grab’s first anniversary in Kuching.