As the communications regulatory body continues to keep a watchful eye on the state of high speed home broadband, service providers have stepped up their game by offering faster response when issues arise and better service overall.
Telekom Malaysia (TM), which recently suffered a series of cable damages due to vandalism and construction work, started a Twitter hashtag #unifiAlerts to announce service disruption.
It even tweets pictures to show the extent of the damage and fixes the problem in a day. This helped it earn sympathy from users.
The Malaysian Communications and Multimedia Commission (MCMC) said that Malaysia rose 10 spots to No. 26 in the Global Speedtest Index for Internet speed.
The country now enjoys an average speed of 61.97Mbps, which is higher than the global average of 50.88Mbps.