Unifi Mobile 99 Terms & Conditions are NonSense

I was reading through the Unifi Mobile 99 Ultimate Plan Terms and Conditions and here’s what part of it :

  • PEER TO PEER TRAFFIC: POSTPAID MOBILE INTERNET DATA IS CAPPED AT 64kbps.
  • VIDEO STREAMING WILL BE AUTO-TUNED TO 480P WIDE SCREEN (BY THIRD PARTY STREAMING SOFTWARE).
  • OUR POSTPAID MOBILE SERVICE ALLOWS YOU TO USE VOICE AND MOBILE INTERNET DATA ON YOUR MOBILE PHONE. HOWEVER, IT COMES WITH A LIMITED TETHERING SERVICE AS SPECIFIED BELOW.
    FOR NON BAND 5 PHONE (S), THE LINE MAY BE SUSPENDED UPON USAGE EXCEEDING 2000 VOICE MINUTES AND/OR 5GB OF INTERNET DATA AS OUR PLAN IS OPTIMISED FOR SMART PHONE THAT SUPPORTS BAND 5 AND ABOVE

The above mentions that Video Streaming will be auto-tuned to 480p, by 3rd party software. As far I know, video streaming sites such as Youtube are offering video quality up to 8k, and it doesn’t limit you to a lower streaming quality unless you set it manually in the mobile app or if Telcos like Unifi Mobile is not capable of supporting HD streaming. I believe the latter is true.

Unifi Mobile also mentions that smartphones that don’t support Band 5 will risk getting their line suspended if usage is above 5GB internet or 2000 voice minutes. My question, if there are non-sense terms like this, why even offer the service on non-band 5 smartphones? If Unifi Mobile have poor band 5 coverage across Malaysia, should consumers suffer from that? Unifi Mobile is also available via Band 38 and Band 40 frequencies, does this mean that “excessive” usage on these bands will also risk line suspension? Sounds like an “OKU” service from Unifi Mobile.

Btw, how many users out there who knows which Frequency Band is their smartphone locked on to right now?

The Unifi Mobile 99 plan itself is not worth subscribing if compared to U Mobile P99. The plan from U Mobile gives you even more at the same price such as 30GB hotspot tethering, 3GB free International roaming data and better mobile coverage. Digi Infinite 100 plan is also better as it comes with speeds up to 10Mbps (Unifi Mobile does not tell you what speeds to expect) and 20GB hotspot quota. Both U Mobile and Digi gives you more than Unifi Mobile at the same price.

The Unifi Mobile 99 plan from TM is not so “Ultimate” after all.

In its Acceptable Use Policy (AUP), Unifi Mobile refers to its mobile service as a “Property”. Example, in the AUP, it says:

3.What you must not do
(a) Do Not Use the Property Illegally

Is a mobile service considered a “Property”? Does Unifi Mobile customers have any physical access to the Telco’s PROPERTY?

Also I am trying to understand some of the wordings found in the AUP ( I didn’t have time to go through all it):

Based on the document property, I also noticed that the TM staff who wrote this was using Microsoft Word 2010! Come on TM, Office Home & Business 2019 is available now, go and upgrade. (Note: Microsoft discontinued sale of Office 2010 in 2013. Mainstream support for Office 2010 ended on October 13, 2015, extended support will end in 2020)

Downloads:

Unifi Mobile Specific Terms Postpaid Consumer – Ultimate Plan

Unifi Mobile Acceptable Use Policy – Ultimate Plan

Have a comment? Type it below!