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‘My $19 Uber ride cost 100 times that’

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The fees prompted widespread complaints on social media

Uber passengers within the US have complained on Twitter after a “glitch” meant they had been charged 100 times greater than marketed fares.

One journey that should have cost $96.72 (£77.60) was reportedly charged at $9,672, whereas some fees had been so excessive they triggered fraud alerts.

The fee drawback reportedly hit riders in San Diego and Washington.

Uber mentioned the problem had been fastened rapidly however declined to say what number of of its passengers had been overcharged.

Repay delay

One Uber person mentioned the excessive cost of a brief journey, $1,905 as an alternative of $19.05, had led to her husband’s card hitting its steadiness restrict on his birthday.

Many others reported the identical situation with their fares and complained there was no direct solution to report the issue to Uber.

Uber mentioned it understood how “frustrating” the glitch had been for passengers. And fares can be corrected so passengers paid solely the marketed cost with out having to contact their banks.

Mark Smith, social and operations director on the Washington Post, who was affected by the glitch, mentioned one lesson to take from the experience was not to link a debit card to an Uber account.

With debit playing cards, cash was instantly faraway from a checking account and will take a day to be restored, he mentioned.

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https://www.bbc.co.uk/news/technology-49031165

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