If you’re in the United Kingdom and your iPhone XR loses signal all of a sudden, you’re not alone.
Apple has just confirmed that a number of iPhone XR units on O2 experience lost signal issues, with the problem affecting not only calls, but also 4G Internet connections.
It goes without saying that due to this problem affected devices can no longer initiate and receive calls or connect to the Internet either for browsing or in apps.
A report from the BBC reveals that the problem is so severe that some iPhone XR owners encounter it several times every day. O2 says a device reboot could help, but it’s not a permanent fix, as the signal is again lost shortly after booting back to iOS.
A bug fix is already on the way to O2 customers
Both O2 and Apple acknowledged the problem and said they are already working on a fix. An ETA, however, isn’t available just yet, but the next iOS update is likely to resolve the problem.
“We’re working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR. We thank any customers affected for their patience,” an O2 representative is quoted as saying.
“We are aware of an issue causing intermittent network connectivity effecting some O2 customers, and we will have a fix in an upcoming software release,” Apple added.
Of course, given the lost signal problems, iPhone XR owners are recommended to use Wi-Fi as much as possible. A wireless connection is also recommended when downloading the upcoming bug fix.
For the time being, it appears that the issue only affects the iPhone XR, as there are no reports of lost signal hitting iPhone XS or iPhone 11. Older iPhones also appear to work normally on O2 in the United Kingdom.