Repairing Your Broken Apple iPad and iPhone

2010 has been a big year for Apple. The company released its fourth version of the iPhone as well as its very first tablet computer, the iPad. Both products have high-tech designs and unique capabilities that make electronic communication easier, cooler and more enjoyable than ever before.

If you’re a proud owner of one or both of these popular Apple products, you probably get a great deal of use out of them. However, as with any piece of technology, they aren’t guaranteed to work perfectly forever, so if you run into problems you need to have somewhere to turn.

With all the companies out there claiming to be Apple product experts, how do you know which one is best qualified to repair your broken iPad or iPhone?

It’s easier than you might think. Once you perform a few searches for “iPad repair, iPhone repair” and other similar phrases, you’ll see that you have a lot of options. Avoid any companies that sound too gimmicky or sales oriented; they should promote what they’re good at, but if the messaging is too pushy it’s probably not genuine.

Once you’ve weeded out the bad apples, the next step is to make sure all the companies you’re considering are Apple-authorized repair facilities that employ certified Macintosh technicians. If you don’t see these certifications stamped somewhere on the company’s website, move on.

Once you’ve established proper certification, here are a few other key factors to consider:

  • Does the company have a physical location listed on their site? Most iPad and iPhone repair companies encourage customers to send their products through the mail, so it’s always smart to legitimize their location.
  • How long has the company been in business? Apple’s technology has been around since the 90’s, so it’s important to see how long a business has been dealing with it.
  • Does the contact information connect you directly to a real person? You’d be surprised how many don’t.
  • Is there adequate information detailing the kinds of repairs the companies done and what time frames they do them in? If not, you may be looking at a scam site.

Most importantly, use your best judgment as you choose an iPad or iPhone repair company. There are many high-quality options out there, but there are quite a few scams as well. Look for links to blogs, social media profiles and other similar accounts, because those also go a long way toward boosting credibility. Word of mouth references are great, but if you can’t get one of those try looking for company reviews on the Internet. People who have received bad service will often vocalize it.

Getting your cherished iPhone or iPad repaired and back in your hands is easy when you follow the tips outlined above. Find a company you trust, and stick with them. You shouldn’t encounter many problems with your Apple products, but when you do, it’s important to have somewhere reliable to turn.

Paul R Turner

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