Since the beginning of this year, organizations’ IT staff have faced numerous challenges and an increased workload as a result of the global pandemic and shift to a mainly remote workforce.
Supporting end-users that are now working from home has introduced new challenges in troubleshooting since it isn’t as simple as visiting an end user’s desk to resolve issues as they arise.
One support issue common to both on-premises and remote end-users is password resets and other account-related activities. These include accounts that are locked out, passwords that have expired, and password changes.
Implementing a self-service password reset (SSPR) solution can be a quick win for IT staff who are now supporting both on-premises and remote workers and taking care of other normal daily tasks.
Let’s look at why SSPR solutions can lead to quick results in lowering the overall support burden on IT staff.
Increased Strain On IT Staff
The global pandemic this year has been challenging for just about everyone. Most have seen adjustments, cutbacks, increased duties, and other changes resulting from the impact of Covid-19. Earlier this year, as the global pandemic unfolded, IT staff were tasked…