Tune Insurance Malaysia Berhad (Tune Protect) said it has been doing its part by expediting claims settlements within 3 days for customers affected by the floods recently.
“The floods have been extremely devastating and here at Tune Protect, we always prioritise our customers and would want to do our bit to help them to rebuild their lives. Due to the urgency of the situation that the victims are currently facing, the flood claim payment will be distributed within 3 days instead of the usual 10 working days frame,” said Rohit Nambiar (“Rohit”), Group Chief Executive Officer of Tune Protect.
“We understand that no amount of help can fully replace the loss and trauma suffered by the flood victims but we hope that the speedy pay-out processing would help to ease the burden,” he added.
Affected customers can reach out to Tune Protect Malaysia 24/7 dedicated claims hotlines and email while also referring to Tune Protect social media channels for guidance on claims. Tune Protect is also reaching out to customers via SMS and emails to advise them of the claim process.
Besides, policyholders who are affected by the floods would not need to make a police report and present any documents for both claims involving their motor vehicles and residential and commercial properties respectively, it said.
Once the motor vehicles are brought to any of the 300 Tune Protect panel workshops nationwide, these workshops will verify the damages and handle the claim process. For damaged properties, an onsite assessment will be conducted by a loss adjuster with an onsite approval of up to RM20K. As a result of these initiatives, Tune Protect has been receiving claim applications and is currently working towards fast tracking the pay-outs.
Natural calamities such as the flood that Malaysia is currently battling may recur in the future. Tune Protect customers are encouraged to add on special perils coverage into their motor insurance to ensure that their vehicles are covered comprehensively against the unforeseen natural calamities such as flood, landslide, typhoon, hurricane, and other convulsions of nature.
For any flood claims and inquiry, customers can contact 1800 228 863 for Motor Claims and 03 7989 0310 for Property Claims which are available 24-hours and 7 days a week. Emails can also be sent to email@example.com.