Takaful Malaysia adopts Microsoft System Center 2012

Malaysia Islamic insurance company, Takaful Malaysia has adopted Microsoft System Center 2012 to manage its IT infrastructure and end-user computing.

Previously outsourced to a major IT company since 2008, Takaful Malaysia believed there was room for progress and wanted to improve response time, increase business agility and better value for money. The company says that this was overwhelmingly achieved when Takaful Malaysia brought its IT infrastructure outsourcing back in-house and turned to Microsoft System Center, experiencing a 40 percent improvement in response time and 27 percent in cost reduction. 

“In our business, IT is what differentiates us from our competitors. We are on the constant lookout to improve our IT infrastructure to better support our employees in their job, which in turn allows us to provide better services to our end customers,” said Patrick Wong, Chief Information Officer of Takaful Malaysia. “Our employees rely on top-grade IT services to accomplish that, thus fast and effective IT support is central to their success.”

Takaful Malaysia, which provides general, life, and health insurance to over one million customers, maintains its headquarters in Kuala Lumpur and has 31 branch offices nationwide.

Commenting on the adoption, Carlos Lacerda, Managing Director of Microsoft Malaysia, said, “We are extremely proud that Takaful Malaysia has joined a growing list of organizations that has chosen Microsoft as their preferred technology partner – a reflection of the strong credibility we have with major enterprises. We are committed to helping companies get the most out of their IT investments to improve efficiencies, which ultimately leads to helping them grow their business. As one of the largest and most established insurance service providers in Malaysia, Takaful Malaysia’s choice of implementing Microsoft System Center has cemented its status as a forward-thinking and technology-leading company.”

Redynamics Asia System Management Sdn Bhd, a systems integrator based in Petaling Jaya and also the only pure play Microsoft System Center, Hyper-V and Cloud Specialist in all Asia, deployed the solution for Takaful Malaysia.

The deployment included System Center Service Manager, which serves as the main service-management tool for incident and problem resolution. It logs and tracks employee requests and gives Helpdesk personnel the information to prioritize them as logically as possible. To automate standard requests, Takaful Malaysia also deploys System Center Orchestrator, which uses workflows to assign tasks to available IT engineers. To help the engineers monitor the health and performance of applications and servers, and to manage desktop and notebook configurations, Takaful Malaysia deployed Microsoft System Operations Manager and Microsoft System Center Configuration Manager respectively. Lastly, they used System Center Endpoint Protection to secure the integrated platform.

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