IT help desks everywhere are having to adjust to the ‘new normal’ of supporting mainly remote workers. This is a major shift away from visiting desks across the office and helping ones with traditional IT support processes.
Many reasons end-users may contact the helpdesk. However, password related issues are arguably the most common.
Since the onset of the global pandemic that began earlier this year, help desks are now dealing with password resets of users who are working remotely. Servicing users who are working remotely and assisting with password resets can be cumbersome and expose organizations to potential security risks.
Self-service password reset (SSPR) solutions can significantly assist in providing the tools that remote workers need to service their accounts.
However, there can be challenges with enrollment and other issues. Let’s take a look at SSPR and see how businesses can manage enrollment compliance.
What is Self-Service Password Reset (SSPR)?
To offset the burden on your helpdesk staff with password resets, implementing a self-service password reset (SSPR) solution allows empowering your end-users to have the ability to perform tasks related to the servicing…